Best chatbots for customers: Today we are so dependent on online shopping, booking, online business, and whatnot.
Before this pandemic work from home and online education in schools and colleges, online recruitments, and meetings were just a fanciful thought.
On the other hand, these things have also increased the requirement of customer support 24/7 as many people are still unaware of the tacts of this online system Plus they do have plenty of loopholes, which need support and attention all the time.
What is a chatbot?
Chatbots are modern conversational agents who transfer our messages in various forms including online written messages and voice chats.
They are the modern pigeons of today’s era. Chatbots are highly used for customer service and support.
They are available for users in a web-based application or individualistic app.
What are the advantages of an AI chatbot?
Artificial intelligence chatbot concisely called AI Chatbots is, the most commonly used chatbots nowadays as they hardly require any human surveillance.
They use machine assimilation to connect with people.
AI chatbots are modifying customer service day by day.
It understands the context, meaning, and significance of words; On the other hand, they ask questions as well to create a smart and comfy conversation.
There is no doubt, they are expertise in solving customer problems and offer them support at any time.
Best AI chatbot platform 2023
#1 Survey Sparrow Chatbot
The chatbot has been constructed by popular online survey tools, it lets you control the bot flow and whatnot.
One can create the chatbots without any programming in a matter of minutes and place them strategically to unfold when you desire them to.
It requires a certain amount of time and effort for desired results.
Survey Sparrow is not only bounded with conservation to mass, but they also give feedback and collect the information of visitors who turned into a website.
you will be able to experience the finest enterprise features in 14 days for free. The basic version is free, with premium accounts starting from US$19. Hence they are one the best chatbots you can use.
With mesmerizing features, Botsify enters the list of best chatbot platforms. It is a Facebook chatbot platform that makes it easier to integrate other chatbots into your system.
The initial version of botsify is available for free Though it is a platform for non-technical users, much like Chatfuel, the interface is a bit more intuitive than the former.
Botsify has an added ability to identify what it calls ‘entities’. Entities are just different words that the bot has picked up in the customer’s interaction. Several default entities such as identifying numbers are also there.
However, the drawback is that the bot cannot handle multiple entities to be correlated with one.
Its paid membership starts at $49/month, which is quite reasonable according to its features.
MobileMonkey platform offers various templates that are suitable for e-commerce, food business, and customer support.
Overall it is a chatbot for small enterprises. It helps them with support and its features give them a better option to grow more.
Mobile Monkey is an easy-to-use chatbot that anyone can choose without any dilemma.
#4 Microsoft Bot Framework
Microsoft bot framework has a dominating presence in the World of chatbots because of its multiple purpose features and modality it offers.
The bot holds strong integrations with Microsoft APIs including Bing search, Text Analytics API, and Cognitive Services.
Are Chatbots worth it?
Chatbots are surely the future of customer service and support.
But it is also expanding its presence in e-commerce, enterprising, and telecommunications.
They are highly used by multinational companies for various purposes.
Plus some of the chatbots are so useful and convenient for small businesses as well.
Apart from this adult chatbot has its own space among the mass audience for entertainment purposes.
So we can conclude they are so useful in today’s world for communication and customer services; it does not just give recorded answers, they ask questions and then reach a probable solution, one is looking for.
Picking up a perfect chatbot for our purpose is not an easy task, it takes so much effort and a predefined requirement list that, one should prepare before selecting any chatbot.
According to my opinion, the Microsoft bot framework and Mobile Monkey are the most trustworthy chatbots we can rely on. Their features and price are so affordable.